General Rental Terms & Conditions

The lessor rents to the lessee, whose name appears on the front, the vehicle described in this contract, subject to the clauses and conditions stated on the front and back of this contract, which the lessee accepts and agrees to abide by.


The rental is personal and non-transferable but may designate one or more drivers who must be approved by the lessor and specifically named on the front of this contract. The drivers become fully responsible for the vehicle as soon as it is taken in charge. The lessee agrees that the vehicle shall not be used:

a) For the commercial transportation of passengers, regardless of the chosen mode of remuneration or any written or verbal agreement.

b) To propel or tow any vehicle or trailer or any other rolling or non-rolling object.

c) For competitions, testing, or car races.

d) By any person under the influence of alcohol and/or drugs and/or medication that may impair vigilance or cause drowsiness.

e) For illegal purposes or in violation of any customs regulations, traffic laws, or any other laws in force in Morocco.

f) Overloaded or carrying more passengers than indicated on the registration card.

The lessee also agrees to:

g) Keep the vehicle closed and locked when not in use, carrying the registration documents and keys on their person, which should not be left on board or given to a third party.

h) Not leave Moroccan territory with the vehicle.

i) Not abandon the vehicle without obtaining written consent from the lessor. Otherwise, the vehicle will be repatriated at the lessee’s expense by the lessor.

j) The lessee shall not, under any circumstances, transfer, sell, mortgage, or pledge this contract, the vehicle, its equipment, or tools, nor treat them in a way that would harm the lessor. The lessee is responsible for any damages or losses incurred to the vehicle.

k) Not modify or add any equipment to the rented vehicle.

l) Use the vehicle only on roads suitable for motor traffic and comply with the provisions of the traffic code.

m) Immediately replace any damaged or missing tires with another equivalent tire in size and brand.

Any violation of these commitments entitles the lessor to demand the immediate return of the vehicle from the lessee, without having to justify it. The lessor shall not be obligated to indemnify the lessee in any way and shall hold the lessee responsible for all consequences, expenses, and charges resulting from such violation.


The vehicle is delivered in good working condition and must be returned in accordance with the contradictory descriptive state established upon taking possession of the vehicle. A descriptive state will also be prepared upon the vehicle’s return.

In the event of mechanical failure or incidents attributed to the lessee’s mishandling or misuse of the vehicle, the lessor will demand payment from the lessee for the invoices related to the vehicle’s repair.

In the event of breakdown, mechanical problems, accidents, fires, or theft, the lessee must immediately notify the lessor by phone and email, who will provide instructions on the necessary steps to take. Any actions other than those recommended above are the responsibility of the lessee. If repairs are to be made on-site (outside of Casablanca) with the lessor’s agreement, the lessee shall settle the expenses, which will be reimbursed by the lessor upon presentation of receipts. This reimbursement will only apply in case of breakdown due to technical failure, excluding any breakdown caused by personal handling or misuse of the vehicle.


The rental fee will be calculated based on the rental period, with any partial rental day considered as a full day, and any extension of the rental period will result in a revision of the applied rate.

Additional fees to be paid by the lessee:

a) Any fines, fees, expenses, or taxes related to any violations of traffic laws, parking regulations, or any other applicable laws during the rental period, until the vehicle is returned to the lessor.

b) The costs incurred by the lessor for repairing damages, towing, replacing faulty parts, and any other expenses borne by the lessor due to collisions or other damages caused.

c) The fees assessed by the lessor for the replacement or repair of the vehicle, including towing fees. The evaluation of these fees may be subject to review.

The lessee is prohibited from accepting any payment from a third party in case of damages that may occur during the rental. The remaining balance must be settled upon the closure of the rental agreement.

3.4 Extension:

To avoid any disputes, if the lessee wishes to keep the vehicle for a longer period than indicated in the contract, they must obtain the lessor’s approval and make an additional payment before the original rental period expires. Failure to do so may result in legal action for misappropriation of the vehicle. The lessor reserves the right, without providing justification, to refuse the extension or terminate the rental agreement. In such cases, the lessee will be liable for the unused days.

3.5 Vehicle Return, Keys, and Documents:

The lessee must return the vehicle during business hours. The rental period will continue until the vehicle is returned. Upon the vehicle’s return, the lessee must provide all circulation documents and the keys. If the lessee fails to return the keys, they will be responsible for the production of a certificate of loss and compensation.

The lessor is not responsible for any items left or forgotten inside the vehicle.


Only the driver(s) authorized by the lessor are covered by the insurance. In the event of an accident caused by an unauthorized driver, the lessee will be held responsible.

4.1 Mandatory Insurance:

The lessee is responsible for theft, fire, and accidental damages to the rented vehicle within the limits of the rental agreement, unless they have obtained a waiver and have not been negligent. In case of damages, the lessee will be responsible for the applicable deductible amount. Each incident will result in the lessee being charged according to the vehicle category. Additional charges apply to drivers under 23 years of age.

4.2 Exclusions:

Damages to the upper parts of the vehicle, undercarriage, costs resulting from burns, damages to tires (including punctures), and any damages caused by driving off-road are fully the responsibility of the lessee. The lessee must cover these expenses and must not attempt to repair the vehicle themselves.

4.3 Undertaking and Behavior:

By signing the contract, the lessee acknowledges the insurance coverage provided and agrees to comply with the terms and conditions. The lessee undertakes to cooperate with the lessor and the insurance company.

In the event of an accident during the rental period, the lessee agrees to report the accident to the lessor, as well as to the police or gendarmerie, as required. The insurance company will handle the claim and protect the interests of the parties involved.

The lessee should record the names or identities of any third-party drivers involved in the accident, their license plate number, insurance company, and policy number. Providing a detailed accident report is mandatory, and the lessee should avoid discussing liability with third parties.

In case of theft, the lessee must report it to the police or gendarmerie and notify the lessor. The lessee must return the original keys and provide a theft declaration within 24 hours. Failure to do so will result in the lessee being responsible for the vehicle’s value.

4.4 Contractual Coverage:

The vehicle is insured only for the duration of the rental period. The lessee is responsible for any damages or accidents occurring after the rental period ends, and they must handle the situation at their own expense. The lessor is released from any liability.

The insurance does not cover drivers without a valid driver’s license. The lessee and/or authorized driver will be personally liable for any damages caused to the lessor or third parties resulting from driving under the influence or after consuming substances.


The lessee is responsible for fueling the vehicle. Refueling should be done before returning the vehicle. The lessee should also check and maintain appropriate oil and water levels. The lessee will be held liable for any damages resulting from inadequate maintenance, repairs, or immobilization costs.


The lessee remains responsible for the vehicle until it is handed over to the lessor’s personnel. The lessee and authorized drivers are responsible for any offenses committed during the rental period.

The lessee agrees not to drive under the influence of alcohol, drugs, or any other substances that impair driving ability. In case of non-compliance, the lessee will be responsible for any direct or indirect damages and consequences resulting from such actions.

The lessee must promptly inform the lessor of any accidents or damages and provide the necessary documents, such as an accident report or a police report, within the specified time frame. The lessee remains liable to the lessor if they fail to provide the required documents or if they are provided outside the designated time frame.